May 16, 2008
Wave Hill Park
675 West 252nd Street
Bronx, NY 10471-2899
8:30 am - 3:30 pm
Topic:
Lighting a Candle Rather than Cursing the Darkness
Approaches to Maintaining Patient Satisfaction and Quality of Care, While Minimizing Stress to Faculty and Staff
Program Schedule
8:30 am Breakfast
9:00 Welcome and Introduction: Sheldon Jacobson, MD
Chairman, Department of Emergency Medicine, MSSM
9:15 A Resident’s View: Nicholas Genes, MD, MSSM
9:25 A Faculty View: Livia Santiago, MD, QHC
9:35 A Nurse’s View: Linda Belton, RN, MSSM
9:45 A Director’s View: Andy Jagoda, MD, MSSM
9:55 Mitigating Stress in the ED: Sandy Koltonow, MD,
William Beaumont Hospital-Royal Oak10:05 Break
10:15 Negotiating Skills: Lynne Richardson, MD, MSSM
10:35 The Scribe Program: Robert Shesser, MD, GWU
10:55 A Hospitalist’s View: Andrew Dunn, MD, MSSM10:35 The Scribe Program: Robert Shesser, MD, GWU
11:15 Workshop I
Stress Mitigation
Negotiating skills
12:00 Lunch and Visit the Greenhouses
12:45 Workshop II
Stress Mitigation
Negotiating skills
1:30 Panel Discussion: Stuart Kessler, MD, EHC, Moderator
Panelists:
• Medical Informatics Solutions to Overcrowding:
Kevin Baumlin, MD, MSSM
• Scheduling and Staffing Strategies:
Vaishali Patel, MD, MSSM
• Maximizing Patient Satisfaction in the Era of Overcrowding:
Robert Shesser, MD, GWU
2:30 Summary of the Day and Audience Feedback: Dave Holson, MD, QHC
